Corso’s integration with Gladly is a powerful combination to reduce ticket resolution and increase customer satisfaction
Description
Centralize all your support tickets in one place
Have all your customer’s data displayed when you’re talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
Get the full customer picture
Have all your customer data displayed when you’re talking to them. Edit orders, subscriptions or refund payments from your helpdesk.
Automate repetitive tasks to spend more time where it counts
From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will spend less time looking busy, and more time talking to customers.
FEATURES
- Resolve Customer Inquiries Quickly
Timing is everything when it comes Customer Service. Use the Corso <> Gladly integration to help customers file claims with just a few clicks or submit a claim on their behalf even faster!
- Centralize all your support tickets in one place
Have all your customer’s data displayed when you’re talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
- Gladly <> Corso Integration
Filing claims for lost, damaged, or stolen shipments just got a whole lot easier. If a customer is experiencing an issue with their order you can now file a claim for this shipment directly in the Gladly ticket and have the claim filed in seconds.
- Corso Conversations
For customers who are working with our Corso Concierge team to get a resolution to a shipping issue, you will see the entire back and forth conversation within Gladly. This gives you unparalleled visibility into how your customers are being taken care of.
Are you ready to save time, money, and the planet?
Learn how you can help your CX team reduce tickets and make more money. Did we mention our app is FREE? Talk with one of our experts to get started!
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