Within the eCommerce landscape, sustainability has emerged as a non-negotiable principle, with environmentally conscious consumers actively seeking brands that align with their values. As this landscape continues to expand, so does the importance for businesses to adopt eco-friendly practices. Recent studies reveal that a staggering 79% of consumers consider sustainability a crucial factor in their purchasing decisions. However, amidst this increased awareness, is greenwashing. Nearly 42% of shoppers have encountered misleading claims of environmental responsibility.

In this article, we dive deeper into Green Shipping Protection, what it means for brands and consumers, and what makes it so green.

What is Green Shipping Protection?

Shipping or package protection refers to the service implemented to safeguard, protect, and cover goods during the transit process from the store to the customer. This involves covering packages for damage, loss, or theft that may occur during shipping. If an issue does arise during shipping, is it the protection provider’s duty to process the claim and replace or refund the item as quickly, seamlessly, and headache-free as possible. 

So how can this process be “green”?

As the number of lost, stolen, and damaged packages increased, providers saw an opportunity to help mitigate the headache associated with these issues. At Corso, we also saw another opportunity. With 58 million packages being shipped every day in the US, how can we reduce shipping-related headaches, all while doing our part for the environment?

By working together with world-class certified carbon partners, Corso incorporates the cost of offsetting the carbon emissions associated with the shipping of the order, into the cost of the shipping protection. This amounts to around just 2% of the order total. Not bad for saving your package and the planet, even if we do say so ourselves.

To protect our brands and customers from greenwashing, at Corso we only work with certified carbon partners and provide official carbon offset certificates to show transparent use of funds.

For more information on our trusted carbon partners and the exciting projects we’re supporting, head on over to the Corso sustainability and impacts page.

For Shoppers: Green Shipping Protection 

Shipping protection serves as a safeguard against theft, loss, and damage during shipping. In 2022 alone, 79% of shoppers in the US had a package stolen. Along with theft, shipping protection means that if a product arrives damaged or goes missing, customers will be reimbursed or receive a replacement. This added layer of assurance enhances the overall shopping experience, allowing customers to shop confidently. The “green’ part of the shipping protection allows customers to do their part for the planet while shopping online with just a simple checkbox tick. Every order with Green Shipping Protection will offset the carbon emissions associated with shipping the order.

Adding green shipping protection to the order could not be easier. At the checkout, customers can spot the Corso Green Shipping Protection check box, like in the photo below. Once the purchase is complete, customers will receive an email confirming the protection, including information in case an issue does arise. In this case, customers follow the details in the email or head straight to reorder.corso.com where they can fill out the relevant information and within 24 hours, one of the lovely Corso concierge team members would have reached out and resolved the issue. It couldn’t be simpler!

See what other customers had to say about their experience with Corso.

For Brands: Green Shipping Protection 

In the competitive world of eCommerce, ensuring the safe and secure delivery of orders is paramount. Offering package protection not only shields customers from the uncertainties of the shipping process, but also reinforces the brand’s commitment to customer satisfaction. By providing coverage against damage, loss, or theft during transit, eCommerce brands instill confidence in their customers. This helps to increase loyalty and positive reviews. This proactive approach to mitigating risks not only enhances the brand’s reputation but also helps to save valuable time and costs that would usually be associated with the claims process with couriers. The green approach allows your brand to take a more sustainable stance in the eCommerce space and communicate with customers on the progress and total amount of carbon offset to date. This also helps to inspire customers to make more sustainable choices. 

Learn more about shipping protection for brands and is it worth it?

Installing Green Shipping Protection

Installing Green Shipping Protection with Corso is as easy as 1, 2, and 3. Brands can find and download the app on Shopify and BigCommerce completely free of charge. During the installation process, our implementation team is promptly notified of your app installation. Following this, essential Corso products are seamlessly incorporated into your product inventory, allowing customers to add them to their carts just before completing a purchase. Finally, you gain instant and full access to the admin dashboard and app settings.

The dashboard provides an overview of placed orders, reorder requests and the total CO2 offset in metric tons. It grants access to detailed information about each order, including their shipping protection status for the current and previous months. Notably, you can initiate reorder requests directly from the dashboard, empowering you to manage shipping issues efficiently with your support staff. The dashboard also features a convenient search function, enabling you to locate any order using either the last name or order number.

For more information, how-tos, and video tutorials on how to install the app, head on over to our Corso Green Shipping Protection help page. Alternatively, feel free to watch a demo of Corso in action and our expert team can walk you through step by step.

In Summary 

In conclusion, the incorporation of Green Shipping Protection emerges as an invaluable asset for both brands and shoppers. By offering financial security against lost, stolen, or damaged packages, it shields brands from unnecessary financial strain, preserving their profitability and bottom line. Additionally, the time saved by avoiding the long claims process and package issue resolution allows brands to channel their efforts into core business activities. This protection not only elevates the post-purchase experience for customers but also cultivates loyalty and trust. In the grand scheme, the cost of shipping protection is a minor investment compared to the considerable peace of mind it provides, the financial savings incurred, and the positive impact on brand perception and customer loyalty. It’s a comprehensive solution that not only addresses immediate concerns but also contributes to the broader goals of environmental responsibility, offsetting carbon emissions, and contributing to the preservation of our planet.

The holiday season is here. The sales have begun. Your favorite clothing company is having a blowout Black Friday sale. The dress you’ve had your eyes on is 50% off. You place your order. You’re so excited that you track the shipment all the way to your doorstep. “Delivered”. You check the doorstep. There’s nothing there … 

Unfortunately, 49 million Americans also share that unpleasant feeling and had at least one package stolen in the last 12 months. 

As online shopping has become more convenient and increasingly popular, it has raised a growing concern: porch pirates. In order to protect your packages and ensure a worry-free shopping experience, there are a few simple, yet effective strategies you can implement. In this article, we’ll explore 5 effective strategies to protect your deliveries and deter package theft.

How To Protect Your Deliveries And Deter Package Theft

Security Cameras: Keep an Eye on Your Property

Security cameras are an excellent tool to deter porch pirates and monitor your property. Place visible cameras near your front door to discourage thieves from attempting theft. Additionally, smart doorbell cameras allow you to see and communicate with delivery personnel in real-time. This allows you to instruct the delivery driver to leave the package in a concealed or more secure location than the doorstep. In case of a package theft attempt, you’ll have video evidence that can be invaluable for law enforcement or claims. Security cameras cannot physically stop porch pirates but act as an effective deterrent and provide concrete evidence for claims. 

Package Notifications: Stay Informed

Package notifications are your eyes and ears when you’re not at home. Most delivery companies and e-commerce platforms offer tracking and notification services. Sign up for these notifications, and you’ll receive updates on your package’s status, including when it’s out for delivery and when it’s been delivered. By knowing exactly when your package will arrive, you can plan to be present or arrange for a neighbor to collect it.

Secure Delivery Locations: Choose Wisely

Consider the delivery location for your packages. If possible, request deliveries to a secure location, such as a side entrance or a backyard if accessible. Alternatively, you can designate a trusted neighbor who can accept your packages on your behalf. Choosing a secure delivery location reduces the visibility of packages to potential thieves. Additionally, many shipping carriers and online retailers now offer options like requiring a signature upon delivery, using package lockers, or selecting in-store pickup. These measures ensure that your packages are handed directly to you or stored securely until you can retrieve them.

Package Theft Deterrents: Visible and Audible Alerts

Visible deterrents can discourage porch pirates. Display signs or stickers near your front door indicating that your property is monitored or protected. Audible deterrents, like motion-activated lights or alarms, can startle potential thieves, drawing attention to their actions and dissuading them from approaching.

Package Protection: Secure Your Shipments

While package protection doesn’t directly confront porch pirates, it does help alleviate the headache that arises when theft occurs. By opting for package protection during the checkout process, if your package is stolen, you can directly reach out to the protection provider, enabling them to swiftly replace or refund your order without the need to navigate claims, complex forms, or provide evidence.

Corso Green Shipping Protection offers a straightforward solution: in the event of theft, loss, or damage, customers can complete a user-friendly form, and the dedicated CX concierge team will promptly respond by issuing a refund or shipping a replacement within 24 hours.

Read real reviews and experiences from Corso customers.

Do I Need To Protect My Package?

The answer is a resounding yes. Save yourself from the stress and headaches of complicated claims forms, stay proactive, and use these effective strategies to keep your packages secure. 

Learn more about package protection and how it saves both customers and brands a lot of time, headaches and money.

In Summary

By implementing these five strategies, you can fortify your defenses against pesky porch pirates and significantly reduce the risk of package theft. Remember that porch piracy is a growing concern, but with proactive measures and vigilance, you can enjoy the convenience of online shopping without the worry of stolen packages.

Shipping damage in eCommerce can be a significant concern and the cause of countless headaches for both businesses and customers. When packages arrive damaged, it can result in unhappy customers, costly returns, and potential damage to your brand’s reputation. With over 58 million packages being shipped around the US every day, preventing shipping damage is essential for a successful brand. In this article, we’ll explore the top ways to prevent shipping damage, including cost-effective and secure options.

How Are Shipping Damages Costly to eCommerce Brands?

Shipping damages can be highly costly to brands in various ways. Firstly, there’s the immediate financial impact of replacing or refunding damaged items, which directly affects a company’s bottom line. Additionally, there are hidden costs associated with customer dissatisfaction, negative reviews, and the potential loss of customer loyalty. Brands may also face increased shipping and insurance costs if damages are a recurring issue. Therefore, preventing shipping damage is not only about cost savings but also about preserving a brand’s reputation and long-term success.

Best Practices To Reduce Shipping Damages

Correct Packaging

Investing in the correct packaging is crucial to preventing shipping damage. To ensure safe transit, start by selecting the correct sized box or package that allows items to fit snugly, minimizing movement and reducing the risk of damage. In addition, incorporating cushioning materials such as bubble wrap, packing peanuts, or air pillows is essential to shield fragile items from impact and help to reduce any possible movement. To secure the package, use high-quality packing tape to seal all seams, reducing the risk of the box or package coming open or apart during transit. For cost-effective options, consider reusable materials like recycled bubble wrap or air pillows, which are both eco-friendly and budget-friendly. Alternatively, custom-made packaging designed to fit your products can significantly reduce the risk of damage during shipping, however, this can be a more costly option.

It’s also key to remember temperature changes and adverse weather along shipping routes pose risks, as does leaving packages outside where rain can damage them. Extreme temperature and humidity variations can lead to moisture buildup in containers, causing deformation, corrosion, or mold. Brands can use desiccants for moisture control in varying climates and evaluate product packaging for enhanced protection and durability.

Proper Labeling

Proper labeling is a key step in preventing shipping mishaps and ensuring packages reach their intended destination without issues. Address accuracy is paramount – double-check that shipping addresses are precise, well-formatted, and properly labeled to avoid misdelivery. To safeguard fragile items, use “Fragile” stickers that clearly signal the need for extra caution. Additionally, adding directional arrows on the box can indicate the correct orientation, preventing mishandling. For cost-effective solutions, standardized labels and stickers effectively communicate handling instructions. For enhanced security, consider custom labels tailored to provide detailed handling instructions specific to your products, further reducing the risk of shipping damage.

Our friends over at Address Validator reduce the risk of any typos or invalid addresses by verifying and suggesting correct addresses. This helps to reduce returned shipments and costly redelivery fees and can be added on to the checkout stage on Shopify stores.

Shipping Protection

Utilizing shipping protection doesn’t reduce the risk of shipping damage, however, it does mitigate the cost and time associated with shipping damages and issues. While it may involve an extra expense, the small investment often proves worthwhile. Shipping protection, also known as package protection, offers substantial benefits, covering the cost of damaged items during transit, and providing peace of mind for both businesses and customers. 

With Corso Green Shipping Protection, if a package is lost, damaged, or stolen, the customer can file the claim directly with Corso. The Corso concierge team will then resolve the issue with the customer by issuing a reorder or refund within 24 hours. This quick resolution keeps the customer happy and improves the post-purchase experience. For the brand, it alleviates the time, cost, and headaches associated with handling shipping issues. Not to mention, the protection also includes carbon offsets associated with the shipping of the package which further enhances the brand’s sustainability efforts.

See Corso in action and watch the demo here.

Choosing the Right Carrier

Choosing the right shipping carrier is often overlooked, but key in reducing shipping damages. Thorough research is essential to identify carriers with a strong track record of handling packages carefully. Some carriers provide built-in insurance coverage, offering a cost-effective way to protect shipments. For added security, investigate carriers that offer specialized solutions for fragile or high-value items, ensuring safe transportation. Selecting the right carrier not only prevents shipping damage but also ensures the safe and secure delivery of your products to customers.

By using tools like Shipware, Vesyl and Buku Ship, brands can compare the most cost-effective and suitable options for their products all in one place.

Quality Control

Establishing a rigorous quality control process is crucial to reduce the risk of shipping damages and ensure that all items reach their destination in new condition. This process involves thorough inspections of all items before packaging to identify any pre-existing damage. Maintaining detailed records of quality control checks is essential for reference in case of customer disputes. For a cost-effective approach, an internal quality control process managed by existing staff can be implemented. Proper quality control not only reduces the risk of shipping damage but also ensures that customers receive products in perfect condition, enhancing their overall experience.

In Summary

Preventing shipping damage in eCommerce is crucial for maintaining a positive customer experience and preserving your brand’s reputation. By investing in proper packaging, labeling, shipping insurance, choosing the right carrier, and implementing quality control measures, you can significantly reduce the risk of shipping damage. The right approach will depend on the nature of your products, your budget, and your commitment to providing the best service to your customers.

In today’s ever-evolving world of ecommerce, ensuring a smooth and secure shopping experience for your customers is paramount. An overwhelming 90% of customers emphasize that the post-purchase experience is as important as product quality. With the ever-increasing number of packages being shipped and an increase in porch piracy, comprehensive package protection is crucial. This guide will provide brands with a complete understanding of what package protection is, why it’s essential, and how it can benefit your business and your customers.

What Is Package Protection?

Package protection, often also referred to as shipping protection, is a service offered by brands and ecommerce platforms to safeguard customers’ orders during transit. It covers the potential risks associated with shipping, such as package loss, damage, or theft. In the event of such mishaps, package protection ensures that customers receive replacements of full compensation for their orders.

How Does Package Protection Work?

When a customer experiences a shipping issue, they can file a claim directly with the brand’s package protection provider. This contact information will be sent to the customer with the order confirmation and/or shipping confirmation. Once the claim is approved, the lost or damaged items will be replaced or reimbursed. This not only ensures that customers receive their products in the condition they expect. This also safeguards brands’ revenue, as the package protection service takes on the financial responsibility for resolving these issues. Win-win!

The Importance of Package Protection

Enhancing Customer Trust 

Offering package protection demonstrates a brand’s commitment to customer satisfaction and reliability. This, in turn, fosters trust among customers, making them more likely to choose a brand that values their peace of mind. Customers appreciate knowing that a brand stands behind the safe delivery of their products. This helps to increase their trust in the brand’s integrity and dedication to quality service.

Want to hear what customers have to say? Click here for real package protection customer testimonials.

Cost Savings 

For brands, package protection can lead to significant cost savings. Instead of bearing the financial burden of replacing lost or damaged items, brands can rely on the package protection service to mitigate these costs. This preserves their revenue and profitability. Choosing this cost-effective approach ensures that brands don’t suffer financial setbacks due to unforeseen shipping mishaps or porch pirates. In turn, this helps to maintain their financial health.

Improved Post-Purchase Experience 

A positive post-purchase experience is vital for retaining customers and building brand loyalty. When brands ensure that customers receive their orders undamaged and on time, they contribute to an overall pleasant shopping journey. Satisfied customers are more likely to share their positive experiences. This can result in increased word-of-mouth referrals and recurring business. The post-purchase experience is an essential aspect of brand-consumer relationships, and it greatly influences customer retention.

Better Customer Service 

In the event of shipping issues, package protection allows brands to provide efficient and hassle-free solutions for their customers. This showcases excellent customer service and support, further strengthening the brand’s reputation. The protection provider quickly and effectively addresses issues like lost or damaged packages. This level of service leaves a positive impression and, despite the customer service from the protection provider, still demonstrates the brand’s dedication to customer satisfaction.

Time Savings 

Handling shipping problems can be time-consuming and complex. With package protection in place, brands save valuable time and resources. This allows them to focus on their core operations and deliver exceptional customer experiences. Brands don’t need to dedicate extensive time and effort to handle individual customer claims and disputes. The package protection service takes on this responsibility. This time-saving benefit allows brands to concentrate on other critical aspects of their business, further enhancing efficiency and productivity.

The Benefits of Green Shipping Protection

Consumers are demanding brands to provide more sustainable options in today’s increasingly eco-conscious world. This demand has increased the popularity of Green Shipping Protection. This shipping protection not only safeguards your customers’ orders but also contributes to a more sustainable future by offsetting carbon emissions associated with the shipping of the order. It aligns your brand with environmentally responsible practices, appealing to eco-conscious consumers.

The Customer Experience

From the moment a customer places an order to the delivery at their doorstep, the customer experience is at the heart of package protection. When customers know that their orders are safeguarded, they experience increased peace of mind and confidence in your brand. It’s all part of creating a delightful and memorable shopping experience that keeps customers returning.

Learn how Corso Green Shipping Protection has helped brands just like yours!

The Bottom Line

Brands that prioritize the safety and security of their customers’ orders are better positioned to thrive in today’s competitive ecommerce market. Package protection is not only a safety net for customers but also a strategic investment in your brand’s reputation and customer loyalty.

As you explore the world of package protection for your brand, consider the different coverage options and the eco-friendly benefits of green package protection. By making this choice, you’re not only safeguarding your customers’ orders but also making a positive impact on the environment and ensuring a brighter, more secure future for your business.

In the realm of online shopping, the convenience and luxury of having packages delivered directly to our doorsteps have become the norm. However, with the increase in online shopping and shipped packages, the number of lost, damaged, and stolen packages has also increased. A staggering 49 million Americans had at least one package stolen from their porch in 2022. This reflects more than $2.4 billion in stolen goods. The increase in “porch pirates” poses a significant challenge for both merchants and customers alike. Not to mention, the increase in damaged and lost packages. In this article, we explore the question of whether shipping protection is worth the investment in today’s eCommerce landscape.

What is shipping protection?

Shipping protection is a service or insurance offered by eCommerce brands that covers the loss, theft, or damage of packages during transit. This added protection provides financial compensation or reimbursement to merchants or customers in case their packages are lost, stolen, or arrive damaged. The protection aims to offer peace of mind and financial security by alleviating the risks associated with shipping goods. Some brands include this protection in their pricing, whereas others have it as an optional extra at the checkout. This added layer of protection can significantly impact brands from increased profitability to a rise in customer loyalty, which we’ll delve further into below.

Learn more about Corso Green Shipping Protection and how it can help your brand get ahead.

Benefits of shipping protection for brands and customers

Increases Revenue

Shipping protection plays a crucial role in saving brands money and increasing revenue. It allows brands to recoup the cost of lost or damaged items and associated shipping expenses. This means that brands don’t have to bear the burden of replacing the lost products out of their own pocket. By transferring financial responsibility to the protection service, brands can better manage their budgets, minimize losses, and maintain a higher customer satisfaction rate. Ultimately, the investment in shipping protection can prove to be a cost-effective strategy for brands, safeguarding their bottom line and preserving their reputation in the market.

Time Efficient

When a package is lost, stolen, or damaged, the process of resolving the issue and compensating the customer can be incredibly time-consuming. However, with protection in place, brands can streamline this process by relying on the protection provided to handle the necessary steps. This includes filing claims and facilitating reimbursements or replacements. This allows brands to focus their time and energy on other important aspects of their business, such as customer service, marketing, and product development. By entrusting the responsibility of shipping protection to a specialized provider, brands can efficiently resolve package-related issues and focus on moving the needle on their business.

Enhances The Post-Purchase Experience

90% of consumers state that the post-purchase experience is just as important as the product. This doesn’t leave much room for error. Shipping protection plays a key role in the post-purchase experience. It allows customers to shop in confidence knowing that their packages are fully protected. In the event of a lost, stolen, or damaged package, shipping protection ensures that customers are quickly issued a replacement, minimizing inconvenience and frustration. This effective and quick handling can differentiate between a non-returning customer and a loyal long-term shopper. By offering this protection, brands demonstrate their commitment to customers and cultivate a loyal customer base. Customers are more likely to continue shopping with brands that prioritize their satisfaction and provide peace of mind with shipping protection.

How is Corso Green Shipping Protection helping brands just like yours? Take a look at some of our case studies.

Is shipping protection worth it?

Is shipping protection worth it? In our opinion, shipping protection is undeniably worth it due to its numerous benefits. Firstly, it provides financial security by covering the cost of lost, stolen, or damaged packages, ensuring that brands don’t bear the financial burden. This helps to protect their bottom line and maintain profitability. Secondly, it saves brands valuable time by not having to handle the claims process and resolution of package issues. This allows them to focus on core business activities. Additionally, it enhances the post-purchase experience for customers, leading to increased loyalty and trust. By investing in shipping protection, brands demonstrate their commitment to customer satisfaction and safeguard their reputation.

Ultimately, the cost of shipping protection is outweighed by the peace of mind it provides the financial savings and the positive impact on brand perception and customer loyalty.

Want to learn more about how Corso can help your business? Book a demo with us today.